Terms of Service

The website www.trygoodstack.com is operated by Core Theory Wellness Private Limited for your personal, non-commercial use and information. Your access to and use of the platform's features, products, and services are strictly governed by these Terms of Service along with our Privacy Policy, Shipping Policy, and Cancellation, Refund, and Return Policy (collectively referred to as "Policies") as modified from time to time.

By accessing, browsing, or placing an order on the platform, you acknowledge that you have read, understood, and unconditionally agree to be legally bound by these Terms of Service. If you do not agree to these terms, please discontinue use of the platform immediately.

We reserve the unilateral right to update, modify, or replace any part of these Terms of Service at our sole discretion without prior notice. Any updates become effective immediately upon being posted to the website. Your continued use of the platform following any modifications constitutes your explicit acceptance of those changes.

We value consumer data privacy. Our data collection practices, handling mechanisms, and tracking disclosures are outlined comprehensively in our Privacy Policy. By navigating this platform, you consent to the storage, processing, and application of your personal data in strict alignment with the purposes set forth in that policy.

This platform is intended exclusively for use by adults (aged 18 and above in India). Minors may only browse this platform under the direct supervision of a parent or legal guardian.

If you register an account on our storefront, you are solely responsible for maintaining the strict confidentiality of your login credentials, password, and restricted device access. You agree to accept full civil liability for all actions, orders, and transmissions that occur under your account framework.

If you suspect or confirm that your account security has been breached, you must notify us immediately at support@trygoodstack.com. We reserve the absolute right to temporarily freeze, permanently suspend, or terminate user accounts if we suspect fraudulent activity or a breach of these terms.

We make every reasonable effort to display product imagery, ingredient listings, nutritional breakdowns, and variant profiles with the highest possible accuracy. However, we do not warrant that product descriptions, graphics, colors, or other contents on the platform are entirely complete, infallible, or error-free.

The website may occasionally contain technical inaccuracies, structural omissions, or typographical errors relating to pricing, promotions, inventory availability, or shipping timelines. We reserve the explicit right to rectify any errors or update platform data at any time (including after you have submitted an order) without prior liability or notice.

All goodstack products, formulations, bundles, and distributed samples are intended strictly for your personal use. You are prohibited from purchasing our goods for commercial resale, wholesale distribution, or unauthorized third-party marketplace listing.

FSSAI License Number: 10826999000179

The informational content, blog posts, general descriptions, and customer communications found on this platform are meant strictly for general health education purposes and do not constitute personal medical advice, diagnosis, or clinical treatment plans.

Our formulations are not intended to diagnose, treat, cure, or prevent any medical condition or metabolic disease. You must carefully review all labels, storage criteria, allergen warnings, and usage directions on the product packaging before consuming. We strongly recommend consulting a certified healthcare professional or qualified specialist before introducing any new high-performance dietary supplements into your active fitness regimen. You acknowledge that reliance on any general information found on this platform is undertaken strictly at your own risk.

We strive to provide accurate, transparent retail pricing information. However, pricing errors due to system glitches can occur. We cannot confirm the final transactional price of an item until your checkout process completes.

In the event that an item is displayed at an incorrect price due to a system error, we reserve the right, at our sole discretion, to cancel any placed orders for that item. If your payment method has already been charged for a cancelled order, we will automatically reverse the full amount back to the original source account within our standard refund window.

All prices listed on the platform are displayed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise.

All online financial transactions are processed securely through authorized third-party payment gateways (such as UPI, Credit/Debit Cards, Net Banking, and digital wallets). Online payment clearance is instantaneous and is highly recommended to secure faster warehouse fulfillment. Cash on Delivery (COD) services remain subject to operational address checks managed by our courier partners.

If you transmit, post, or upload product reviews, forum comments, chat communications, or imagery to our platform ("User Content"), you assume sole legal responsibility for that content.

You agree that you will not upload, host, display, or share any information that:

• Infringes upon another person's privacy, trademarks, copyrights, or proprietary assets.
  
• Is grossly harmful, harassing, defamatory, obscene, hateful, racially or ethnically objectionable, or otherwise illegal.
  
• Violates any active laws or consumer protection guidelines within the territory of India.
  
• Contains software viruses, malware, or malicious code designed to disrupt platform performance.
  
• Threatens the unity, integrity, defense, security, or sovereignty of India, or public order.
  

We reserve the right (but not the obligation) to remove, edit, or delete any User Content that we deem, in our sole discretion, to violate these parameters or be otherwise harmful to the community.

The brand name "goodstack", our logos, custom layout designs, graphics, product packaging mockups, text descriptions, and overall look-and-feel assets are the exclusive intellectual property of Core Theory Wellness Private Limited and are fully protected under Indian trademark and copyright laws.

Access to this website does not grant you any license, explicit or implied, to copy, replicate, modify, download, distribute, or reverse-engineer our proprietary digital assets for commercial purposes without our express written consent.

This platform and all items provided to you through it are presented "AS IS" and "AS AVAILABLE" for your consumption, without any warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, or structural durability.

To the fullest extent permitted by law, in no event shall Core Theory Wellness Private Limited, our directors, officers, employees, or distribution partners be held liable for any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, data loss, or system malfunctions—arising from your use of the website or consumption of our formulations. Our maximum aggregate liability shall not exceed the total monetary amount paid by you for the specific order giving rise to the claim.

You agree to defend, indemnify, and hold harmless Core Theory Wellness Private Limited, our directors, employees, affiliates, and suppliers from any claims, liabilities, financial losses, or legal expenses (including attorney's fees) arising out of your breach of these Terms of Service, your misuse of the platform, or your violation of any active local laws or third-party intellectual property protections.

In strict compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact coordinates of our designated Grievance Officer are published below to address consumer concerns:

• Name: Dhawal Sharma
• Email: support@trygoodstack.com
• Registered Address: Core Theory Wellness Private Limited, GH-1, 3A, Gurgaon One Apartment, Sector 22, Molahera, Gurugram, Haryana, 122015
  

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by, construed, and interpreted in absolute accordance with the applicable federal laws of India.

Any dispute, legal difference, or litigation arising out of or relating to these terms shall be subject to the exclusive legal jurisdiction of the competent courts located in Gurugram, Haryana, India.

These terms remain active unless terminated by either party. You may terminate your agreement at any time by ceasing all use of our platform. We reserve the right to revoke your access license and block future navigation immediately, without prior notice, if we find evidence of policy violations or fraudulent behavior.

For formal inquiries, clarification regarding store regulations, or general customer care support, please contact our team via email at: support@trygoodstack.com