Shipping Policy

We currently ship across India, subject to serviceability by our courier and logistics partners.

If your PIN code is not serviceable, we may contact you to discuss an alternative delivery option or cancel and refund the order, as applicable.

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

Orders placed after 4:00 PM may be processed from the next business day.

Orders are processed throughout the week, excluding Sundays and public holidays.

Processing timelines may occasionally be longer during periods of unusually high order volumes, product launches, public holidays, operational disruptions or other circumstances outside our reasonable control.

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location and courier serviceability.

Delivery to metro locations may be faster, while remote locations may require additional time.

Any delivery date or timeline communicated by us or our courier partners is an estimate and is not guaranteed.

Orders are shipped to the delivery address provided by you at checkout.

Please ensure that your name, address, PIN code and phone number are entered correctly before placing your order.

If you need to correct your shipping address, please contact us as soon as possible at support@trygoodstack.com. We may be able to make changes before dispatch, but we cannot guarantee that an address can be changed after an order has been handed over to the courier.

Once your order has been dispatched and tracking information becomes available, we may send you a tracking link or shipment update by email, SMS, WhatsApp or other communication channels using the contact information provided at checkout.

Courier partners or delivery agents may also contact you directly to coordinate delivery.

Our courier partners may make one or more delivery attempts depending on their operating procedures.

You are responsible for providing accurate delivery information and remaining reasonably available to receive the shipment.

If an order cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, inability to contact the recipient, refusal to accept the shipment or another circumstance attributable to the recipient, the shipment may be returned to us.

Where appropriate, we may contact you to arrange redelivery. Additional shipping charges may apply where a fresh shipment is required.

Occasionally, shipments may be delayed due to circumstances outside our direct control, including courier delays, weather conditions, transportation disruptions, public holidays, regulatory restrictions or other operational issues.

If your order appears materially delayed, please contact us and we will assist you in checking its status with the courier partner.

If a shipment is confirmed as lost in transit or cannot be delivered for reasons attributable to the courier or goodstack, we will provide an appropriate replacement or refund.

Please contact us at support@trygoodstack.com with your Order ID if you believe your shipment has been lost or remains undelivered beyond the expected delivery period.

If your order arrives damaged, leaking or with the product packaging materially compromised during transit, please contact us within 48 hours of delivery.

Please provide:

1. Your Order ID
2. Clear photographs or a short video showing the outer shipping package
3. Clear photographs or a short video showing the affected product

Once we review and verify the issue, we may arrange a replacement or refund in accordance with our Cancellation, Return & Refund Policy.

If you receive a product different from what you ordered, please contact us within 48 hours of delivery with your Order ID and photographs of the products received.

Once verified, we will arrange an appropriate replacement or other resolution at no additional cost to you.

Any applicable shipping charges will be displayed at checkout before you complete your order.

Promotional free-shipping offers, where available, may be subject to minimum order values or other conditions communicated at the time of purchase.

Orders may be cancelled before they are dispatched, subject to our Cancellation, Return & Refund Policy.

Once an order has been shipped, it may no longer be possible to cancel it.

For any questions relating to shipping or delivery, please contact us at:

• Name: Core Theory Wellness Private Limited (brand: goodstack)
• Email: support@trygoodstack.com
• Phone: +91 9818877545
• Address: Core Theory Wellness Private Limited, GH-1, 3A, Gurgaon One, Palam Vihar Extension, Gurgaon One Apartments Road, Gurugram, Haryana 122015, India.