Cancellation, Return and Refund Policy

You may cancel your order at any time before it has been shipped, free of charge.

To request a cancellation, please contact us as soon as possible at support@trygoodstack.com or +91 9818877545, quoting your order number.

Once an order has been shipped, it cannot normally be cancelled. However, you may still be eligible for a replacement or refund if the order arrives damaged, defective, incomplete, or different from what you ordered, as described below.

If an order is successfully cancelled before shipment, we will initiate the refund to your original payment method within 2 business days.

After initiation, the time taken for the amount to appear in your account will depend on Razorpay, your bank, card issuer, UPI provider, or other payment provider and may typically take a further 5 to 7 business days.

Because goodstack products are consumable wellness products, we do not accept returns or exchanges merely because you:

• changed your mind
• did not like the taste, flavour, texture, sweetness, colour, or another subjective characteristic of the product
• selected the wrong product, flavour, variant, or quantity when placing your order
• no longer want the product after delivery

However, please contact us if your order:

• arrives damaged or tampered with
• contains a defective product
• contains a product with a genuine quality issue
• contains the wrong product or variant
• is missing one or more products you ordered
• otherwise materially differs from what you ordered

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

For shipping damage, tampering, missing items, or an incorrect product, please notify us within 48 hours of delivery wherever reasonably possible so that we can investigate the issue promptly with our courier and fulfilment partners.

For other genuine product defects or quality concerns, please contact us as soon as reasonably possible after discovering the issue.

To raise a claim, email support@trygoodstack.com with:

• your order number
• a description of the issue
• clear photographs of the affected product and packaging
• where relevant and available, a photograph or video showing the condition in which the shipment was received

We strongly recommend recording an unboxing video, particularly if the outer packaging appears damaged or tampered with, as this can help us investigate the claim more quickly.

An unboxing video is not mandatory in every case.

Where a physical return is required, please retain the affected product and its original packaging, labels, batch information, and any other relevant material until your claim has been resolved.

Products should not be substantially consumed or unnecessarily used beyond what is reasonably necessary to identify the reported issue.

Opening a product solely to discover or demonstrate a genuine defect or quality issue will not by itself make the claim ineligible.

Please do not discard an affected product until our team confirms that it is no longer required for investigation.

Once you contact us, our team will review the information provided and advise you on the next steps.

Depending on the circumstances, we may:

• arrange a reverse pickup
• ask you to return the product using a courier
• request additional photographs, batch information, or other reasonable evidence
• issue a replacement or refund without requiring the product to be physically returned
• provide another appropriate resolution

Where reverse pickup is available, we will generally arrange it for approved claims involving damage, defects, or fulfilment errors.

If we ask you to courier an approved return yourself, we will reimburse reasonable actual shipping costs against a valid courier receipt.

Where a returned product is required for inspection, we will normally review it within 3 to 5 business days of receiving it.

We may assess factors including:

• the nature of the reported issue
• the condition of the product and packaging
• batch and manufacturing information
• photographs or videos submitted
• shipping and fulfilment records
• any other information reasonably relevant to the claim

If the issue is verified, we will provide the applicable replacement, refund, or other appropriate resolution.

If the evidence reasonably establishes that the issue resulted from misuse, improper storage or handling after delivery, intentional tampering, or circumstances unrelated to the condition in which the product was supplied, we may reject the claim.

For an approved refund, we will normally initiate payment to the original payment method within 2 business days of approval.

After the refund has been initiated, Razorpay, your bank, card issuer, UPI provider, or other payment provider may take additional time to credit the amount to your account. This typically takes approximately 5 to 7 business days, although actual timelines may vary depending on your payment provider.

Unless otherwise required by applicable law or agreed by us, refunds cannot be issued in cash or to a bank account, card, or payment method different from the one originally used for the transaction.

Where a replacement is approved, we will dispatch the replacement to the shipping address associated with the original order unless otherwise agreed.

Replacement availability may depend on stock.

If an appropriate replacement is unavailable, we may instead issue a refund.

Subject to applicable law, we generally cannot provide returns or refunds for:

• change of mind
• dislike of taste, flavour, texture, sweetness, colour, or another subjective preference
• an incorrect product, flavour, variant, or quantity selected by the customer when ordering
• products damaged due to misuse, negligent handling, or improper storage after delivery
• products substantially consumed before the issue was reported, except where consumption was reasonably necessary to identify a genuine defect or quality concern
• claims based solely on expected results or benefits not being experienced
• cancellation requests received after an order has already been shipped

This section does not affect your rights in relation to products that are defective, unsafe, incorrectly supplied, materially different from their description, or otherwise covered by applicable law.

If your shipment is confirmed as lost in transit or cannot be delivered for reasons attributable to the courier or goodstack, we will offer an appropriate replacement or refund.

Please see our Shipping Policy for additional information regarding delivery and failed delivery situations.

For any questions relating to cancellations, returns or refunds, please contact us at:

• Email: support@trygoodstack.com
• Phone: +91 9818877545
• Address: Core Theory Wellness Private Limited, GH-1, 3A, Gurgaon One, Palam Vihar Extension, Gurgaon One Apartments Road, Gurugram, Haryana 122015, India.