Shipping policy

SHIPPING POLICY

At goodstack, we are committed to delivering your premium orders efficiently and in pristine condition. Every shipment undergoes careful quality checks and specialized protective packaging at our fulfillment facilities before dispatch. We ship orders throughout the week, excluding Sundays and officially recognized public holidays. To maintain a premium service tier and ensure the fastest transit speeds, we partner exclusively with top-tier domestic courier networks.

Where do we ship?

We ship PAN India, however please note that exact service availability depends on our delivery partners' routes. In the rare event that your specified PIN code is unserviceable, our support desk will contact you immediately to find an alternative fulfillment solution.

What are the processing and delivery timelines?

  • Fulfillment and Dispatch: All orders are carefully handpicked, packaged, and handed over to our shipping carriers within 24 to 48 business hours of your transaction being logged.

  • Estimated Transit Times: Once successfully dispatched, packages typically arrive within 3 to 5 business days. Metro locations frequently arrive sooner, while remote or Tier-3 regions may require the full window.

  • Final Delivery: Shipments are delivered strictly to the exact shipping destination logged in your checkout profile.

How can you track your shipment?

The moment your package is registered with our courier partner, a unique live tracking link will be transmitted to you automatically via the email address and/or mobile number provided at checkout. Additionally, the assigned courier agent will contact you directly via phone or SMS on the day of delivery to coordinate your doorstep receipt.

What if your package arrives damaged?

If your shipping box or inner product container suffers structural damage or leakage during transit, we take full responsibility for replacing it.

Please follow our claim protocol immediately:

  1. Document the issue by taking clear photos or a short video of the damaged box and product container.

  2. Email these files along with your unique Order ID to support@trygoodstack.com within 48 hours of delivery.

  3. Check our Return & Refund Policy for more details

Once verified by our team, we will expedite a fresh replacement shipment to your address at no additional cost.